At CriticalPing, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be provided, the 30% administrative fee applied to all refunds, and the process to request one.
Refund Eligibility
Refunds are available under the following circumstances:
- If the service you purchased was not delivered as promised or is unavailable.
- If there was a billing error, such as being charged multiple times for the same service.
- If you cancel a subscription or service within the specified cancellation window (if applicable).
30% Refund Fee
A 30% administrative fee will be deducted from the refund amount for all approved refund requests, regardless of the reason for the refund. This fee is applied to cover processing and administrative costs from the first day of the service.
Non-Refundable Items
The following items are non-refundable:
- One-time setup fees.
- Services or subscriptions that have been fully delivered or consumed.
- Refund requests made after the specified time period has elapsed.
Refund Request Process
To request a refund, please follow these steps:
- Contact us at [email protected] with your order details, including the date of purchase, service name, and the reason for the refund request.
- Our support team will review your request and may ask for additional information to verify your claim.
- If your refund request is approved, the refund will be processed within 7-10 business days to the original payment method, minus the 30% administrative fee.
Exceptions
We reserve the right to deny refund requests under the following conditions:
- If the issue was caused by the customer, such as failure to follow instructions or misuse of the service.
- If the refund request is deemed fraudulent or made in bad faith.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
- Email: [email protected]